Support FAQ

Technical Support FAQ

We have put together a range of information to help you identify most common problems and resolve them quickly. If you can’t find the answer here, you can always contact us and we will be happy to help answer your questions.

You can use our quick links to get to main sections.

Email FAQ

Email Trouble ShootingMS Outlook Set upApple Mac & iOSAndroid MailGeneral Email FAQ
I cannot send or Receive Emails
I can collect Emails but Cannot Send Emails
How do I check if my IP Address has been blacklisted?
Why My sent emails are returning to me as 'Rejected Mail'?
How do I send emails if my email account has been blacklisted?
Why am I getting warnings that my email account is full. What do I need to do?
Outlook error 0x800CCC0E, 0x800CCC6F, 0x80042108
Why do I see an SSL warning when connecting to my mailbox with a mail client?
Can I connect to my mailbox with a secure connection (SSL)?
What is the difference between POP3 and IMAP?
Setting up email in Outlook 2010
Setting up email in Outlook 2007
Setting up email in Outlook 2003
Outlook error 0x800CCC0E, 0x800CCC6F, 0x80042108
Setting up email Mac OS X 10.4
Setting up emails on iPhone & iPad
Syncing IMAP Folders
iPhone/iPad SSL Secure Connection Failed
Why do I see an SSL warning when connecting to my mailbox with a mail client?
Can I connect to my mailbox with a secure connection (SSL)?
What is the difference between POP3 and IMAP?
Setting up email on Android
What is the difference between POP3 and IMAP?
Why do I see an SSL warning when connecting to my mailbox with a mail client?
Can I connect to my mailbox with a secure connection (SSL)?
What is the difference between POP3 and IMAP?
Why do I see an SSL warning when connecting to my mailbox with a mail client?
Can I connect to my mailbox with a secure connection (SSL)?

Hosting FAQ

HostingFTPSSL
I have just ordered a new Hosting Account, how do I access my hosting account?
What is your NameServer?
I have ordered a new Hosting Account but I want to upgrade to Managed Hosting?
How do I cancel my Hosting Account?
Why am I getting warnings that my email account is full. What do I need to do?
What is my FTP URL?
How do I unlock the FTP?
What is my FTP URL?
My FTP application connects but fails to upload or download
I want to allow my developer or a 3rd party to access my FTP?
Who supplies you with the SSL certificates?
What version is your shared SSL certificate?
I have bought a secure certificate (SSL) with you, how do I add a GlobalSign smart seal image verifier?

Why is my secure site not showing the padlock in the browser?
I have ordered an SSL certificate or I have renewed my SSL certificate, but it does not look to be active
Why doesn't my SSL certificate appear valid in old versions of Internet Explorer?
A new way to serve SSL certificates
I have bought a secure certificate (SSL) with you, how do I know it has been installed correctly?
How can I test for HTTPS in a Rewrite Rule?
How can I use OpenCart with a shared SSL?
What is the set up procedure for an EV SSL Certificate?
Can I order an SSL certificate for a .me or .so domain name?